Covid-19 Policy

Covid-19 Policy for Personal Class Travel Ltd

Due to the current Covid-19 pandemic, Personal Class Travel Ltd will be introducing special temporary measures and changes  to both operational and cancellation terms & conditions. This document outlines and explains any changes to Personal Class Travel Ltd operating procedures in light of the current Covid-19 pandemic. Personal Class Travel Ltd standard Terms & Conditions are still in force and cover any item or event not mentioned in this document. For the avoidance of doubt, should there be a contradiction between this document and Personal Class Travel Ltd standard Terms & Conditions, this document shall be in effect

 

Operational Changes

During this period Personal Class Travel Ltd will no longer be operating a Meet & Greet Service at Airport for new bookings. This is to reduce the drivers exposure to any potentially infected passengers in the airport. Instead the driver will make contact with the client after their flight has landed to make arrangements. In the event the driver is unable to contact the client for any reason, they will arrive in the designated pick up zone of the airport 20 minutes after the flight has landed for UK domestic flights, and 30 minutes after the flight has landed for all other flights.

 

When the client arrives at the vehicle, the driver will not shake hands with the client. The driver will open the door for the Client. All clients are requested to wait for the driver to open the door for them. The driver will then wipe the handles of any luggage with antibacterial wipes before loading them into the boot. Upon arrival at the destination, the driver will unload any luggage from the boot, and once more wipe the handle with antibacterial wipes before the client picks them any luggage

 

A Meet & Greet will still be provided for any existing booking, however the driver will not shake hands with the client when they meet them, and they will not assist with carrying any luggage to the vehicle. Should any client require assistance with carrying luggage, this request should be made prior to the booking. The driver will then bring antibacterial wipes into the Airport and will wipe any luggage or trolley handles prior to handling them.

 

Refreshments

During this period Personal Class Travel Ltd will not be providing complimentary refreshments as standard. This is to reduce the risk of drivers inadvertently handling bottled water that may have been handled previously by someone infected with Covid-19. Should any client still wish to have refreshments provided, then they should request this prior to the booking, and they will be provided.

 

Track & Trace

Any drivers who display any symptoms of Covid-19 shall be instructed to self-isolate for a period of 7 days. In the event a driver self-isolates Personal Class Travel Ltd will attempt to notify any client the driver may have driven in the 14 days previous to symptoms being displayed

Any client who displays symptoms of Covid-19 up to 14 days after being driven by Personal Class Travel Ltd are requested to notify the company as soon as possible. The driver will then be requested to go into Self-isolation for a minimum of 14 days, and all clients who have been driven by that driver in the intervening period will also be contacted to alert them.

 

Cleaning

All handles, switches, seat belts, vents and hard surfaces will be wiped with antibacterial wipes before and after every booking

Drivers are requested to use plastic disposable gloves when handling any hard surface they can not wipe with antibacterial wipes, such as fuel pumps. The gloves should then be disposed of safely after use

 

Face-Masks

In accordance with legislation brought in to effect in Wales; from July 27th 2020 all passengers will be required to wear a face mask at all times throughout the journey. Refusal to wear a face mask will result in the booking being cancelled and no refund shall be given for any monies already paid. In the event any passenger removes their face mask at any point during the journey, and refuses to put the face mask back on the company reserves the right to allow the driver to end the journey as soon as it is safe to do so and request the passengers exit the vehicle, so long as the place the journey is ended is safe, and by doing so the passenger is not put in danger in the drivers opinion. No refunds will be given, and the drivers decision on all matters is final.

In accordance with legislation brought in to effect in Wales; from July 27th 2020 the company instructs all drivers to wear face-masks. If upon the drivers’ arrival, the driver is not wearing a face-mask, the company allows the passenger to request an alternative driver if one is available. If the passenger requests an alternative driver, they agree to allow up to an hour plus driving time from the companies’ base to the pick-up location for an alternative driver to arrive. If the company is unable to provide an alternative driver or the wait for an alternative driver would be longer than 1 hour plus driving time from the companies’ base to the pick-up location, the company will allow the passenger to cancel the booking and receive a full refund.

If the company is able to provide an alternative driver within one hour plus driving time from the companies’ base to the pick-up location, but the passenger is unable or unwilling to wait, the customer may cancel the booking, but no refund will be issued. If the company is able to provide an alternative driver within one hour plus driving time from the companies’ base to the pick-up location, but the passenger is unable or unwilling to wait, the company reserves the right to issue a full or partial refund at their discretion. The decision to make any such refund, either partial or full, will be judged purely on a case by case basis, and no such decisions will create a precedent for any future cases. The company’s decision on whether to issue a partial or full refund is final.