Covid-19 Policy

Covid-19 Policy for Personal Class Travel Ltd

Due to the current Covid-19 pandemic, Personal Class Travel Ltd will be introducing special temporary measures and changes  to both operational and cancellation terms & conditions. This document outlines and explains any changes to Personal Class Travel Ltd operating procedures in light of the current Covid-19 pandemic. Personal Class Travel Ltd standard Terms & Conditions are still in force and cover any item or event not mentioned in this document. For the avoidance of doubt, should there be a contradiction between this document and Personal Class Travel Ltd standard

 Terms & Conditions, this document shall be in effect

 

Operational Changes

During this period Personal Class Travel Ltd will no longer be operating a Meet & Greet Service at Airport for new bookings. This is to reduce the drivers exposure to any potentially infected passengers in the airport. Instead the driver will make contact with the client after their flight has landed to make arrangements. In the event the driver is unable to contact the client for any reason, they will arrive in the designated pick up zone of the airport 20 minutes after the flight has landed for UK domestic flights, and 30 minutes after the flight has landed for all other flights.

 

When the client arrives at the vehicle, the driver will not shake hands with the client. The driver will open the door for the Client. All clients are requested to wait for the driver to open the door for them. The driver will then wipe the handles of any luggage with antibacterial wipes before loading them into the boot. Upon arrival at the destination, the driver will unload any luggage from the boot, and once more wipe the handle with antibacterial wipes before the client picks them any luggage

 

A Meet & Greet will still be provided for any existing booking, however the driver will not shake hands with the client when they meet them, and they will not assist with carrying any luggage to the vehicle. Should any client require assistance with carrying luggage, this request should be made prior to the booking. The driver will then bring antibacterial wipes into the Airport and will wipe any luggage or trolley handles prior to handling them.

 

During this period Personal Class Travel Ltd will not be providing complimentary refreshments as standard. This is to reduce the risk of drivers inadvertently handling bottled water that may have been handled previously by someone infected with Covid-19. Should any client still wish to have refreshments provided, then they should request this prior to the booking, and they will be provided.

 

Any drivers who display any symptoms of Covid-19 shall be instructed to self-isolate for a period of 14 days. In the event a driver self-isolates Personal Class Travel Ltd will attempt to notify any client the driver may have driven in the 7 days previous to symptoms being displayed

Any client who displays symptoms of Covid-19 up to 7 days after being driven by Personal Class Travel Ltd are requested to notify the company as soon as possible. The driver will then be requested to go into Self-isolation for a minimum of 7 days, and all clients who have been driven by that driver in the intervening period will also be contacted to alert them.

All handles, switches, seat belts, vents and hard surfaces will be wiped with antibacterial wipes before and after every booking

Drivers are requested to use plastic disposable gloves when handling any hard surface they can not wipe with antibacterial wipes, such as fuel pumps. The gloves should then be disposed of safely after use

 

Cancellations

Bookings cancelled more than 4 hours prior to the booking, where the booking is cancelled due to a 3rd parties actions, other than the clients choice will not receive an immediate refund. Instead the client will be given a credit to the full value of the booking that can be used over the next 12 months from the date of the booking. This credit can be used to pay for an identical. booking at a later time, multiple smaller bookings, or as part payment for a more expensive booking. The client may then request a refund of any unused credit after 12 months from the date of the cancellation. A refund will then be given with 28 days of any remaining credit minus 2.5% of the value of the original booking. This is to protect the company. Having to refund multiple bookings in a short space of time could jeopardize the financial future of Personal Class Travel Ltd, which could force the company into administration. This could mean other clients potentially canceling bookings may not receive any refund. It is the opinion of Personal Class Travel, that by delaying any refunds and applying credit instead, the client does not lose any money, and Personal Class Travel Ltd remains protected also.

 

Bookings cancelled less than 4 hours prior to the booking, where the booking is cancelled due to a 3rd parties actions may be subject to a charge.The charge shall be in line with any time or distance the driver has already travelled towards the pick up address. This charge will then be deducted from the credit given. Any charge will be calculated at the Personal Class Travel Ltd’s economy rate, regardless of which category has been booked. At its own discretion, Personal Class Travel may waive any charges at all

 

Any bookings cancelled by the choice of the customer for any reason will be treated as normal. I.e a full refund of any money paid, minus the non-refundable 10% deposit. 

No refunds will be given if the booking is cancelled by the choice of the client less than 24 hours before the booking